Dispatchers answered more than 4,500 texts in first year of Text-to-911

DATE: The first year of Minnesota’s statewide Text-to-911 system is showing that the service is saving lives and making it easier to contact first responders.

SOURCE: Redwood Falls Gazette

DATE: December 27, 2018

The department of public safety emergency communication networks division (DPS-ECN) reports that dispatchers received more than 4,500 texts since the program’s deployment in December 2017, an average of 375 texts per month.

Text-to-911 provides a direct lifeline for the 20 percent of Minnesotans who have some form of hearing loss. DPS-ECN has worked closely with the Minnesota Commission of Deaf, Deaf-blind and Hard of Hearing Minnesotans to educate the public about the service.

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