Remembering 9/11 and how it changed public safety communications

By Harry Markley, Senior Law Enforcement Advisor, First Responder Network Authority

Many of us know exactly where we were and what we were doing when the 9/11 attacks happened. I was commander of the SWAT team for the Phoenix Police Department, and the news came early morning in our local time zone. I jumped in my vehicle and drove straight to work, not knowing when, where, or if the next attacks would happen.

Beginning that day and for many weeks that followed, my fellow officers and I worked 12-hour shifts seven days a week to stay in front of the threat. We monitored Arizona’s critical infrastructure, nuclear station, and power supply.

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