Why every PSAP needs to be vigilant about cybersecurity

Written by Gilles Ferland

Public-safety answering points (PSAPs) are now well aware of the real-life stories behind the industry’s new concern: cybersecurity. As a quick reminder, here are a few examples that reiterate this significant threat:

March 2018—A ransomware attack compromises Baltimore’s Computer-Aided Dispatch (CAD), causing a shutdown of the digital dispatch and recording systems.

December 2017—A California man is arrested after he attempts to swat his online video game opponent but uses the wrong address. Instead of his opponent’s house, police are dispatched to an address in Kansas, where an innocent resident is shot during the confusion.

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