Next-Gen Tech Is Helping More than 1,000 Jurisdictions Improve Emergency Response

Maricopa County, Ariz., has already seen an increased ability to pinpoint the locations of 911 callers, especially those who are indoors, which used to be a significant challenge.


DATE: August 14, 2018

Liz Graeber, the 911 administrator for Maricopa, said the technology they’ve used since 2005 provides an X-Y coordinate at best, but at worst all dispatchers get is the cell tower and the phone number that belongs to the caller in distress. That, however, has recently changed.

Maricopa County is now one of more than 1,000 jurisdictions nationwide that has deployed RapidSOS’ NG911 Clearinghouse emergency platform, which allows emergency responders to access data from the existing software in millions of connected devices to better serve 911 callers. The company hasn’t released a full list of software partners, but would theoretically look like is something like this: You’re in a car accident and you dial 911. The platform then gives emergency responders access to location data that you’ve enabled in one of your apps, allowing a fire truck and ambulance an instant and precise idea of where help is needed.



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