By Joe Wassel, Executive Director and CEO, First Responder Network Authority
One week ago today, on February 22, 2024, our network partner, AT&T, experienced a broad outage that impacted public safety users of FirstNet. Based on initial reviews, the network outage occurred in the early hours of the morning on Thursday. The FirstNet network was restored by around 5:00 a.m. CST — about 3 hours since service was initially affected for some FirstNet subscribers across the country.
AT&T says the outage was due to the application and execution of an incorrect process used while expanding its network; AT&T stated it was not the result of a cyberattack. As the network operator for FirstNet, AT&T took immediate action to prioritize the restoration of public safety services. The FirstNet Authority recognizes that AT&T put public safety first during the outage. Resilience is crucial in the face of adversity, and AT&T stepped up and prioritized the restoration of FirstNet.
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