AT&T CEO on outage: “We let down many”

AT&T CEO John Stankey addressed the carrier’s massive Feb. 22 outage that impacted FirstNet and commercial service, stating in a letter to company employees that “we let down many of our customers” and apologizing, but the exact cause of the hours-long disruption remains murky.

SOURCE: Urgent Communications

DATE: February 28, 2024

In the letter released on Sunday, Stankey noted that AT&T’s restoration efforts on Feb. 22 prioritized service on the FirstNet nationwide public-safety broadband network (NPSBN) that the carrier has been building and maintaining since March 2017.



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