Mark43 partners with Carbyne to bring cloud-based call-handling, dispatching package to 911 sector

Cloud-based computer-aided-dispatch (CAD) vendor Mark43 today announced a partnership with Carbyne—a cloud-based, call-handling platform provider—to integrate their solutions into what the companies describe as the “first entirely cloud-based incident-response system in the U.S.”

SOURCE: Urgent Communications

DATE: February 26, 2019

Officials for both companies cited the complementary nature of the partnership, noting that both Mark43 and Carbyne share a vision that public-safety answering points (PSAPs) can benefit from the efficiencies and flexibilities that are enabled by cloud-based solutions for both CAD and call-taking.

Matthew Polega, Mark43’s co-founder and vice president of operations, said the advantages of cloud-based solutions are especially evident when an incident requires a PSAP to evacuate its physical facility.

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