How to achieve operational uniformity with consolidated communication centers

Striking the balance between agency independence and operational synergy through conflict resolution, funding and governance

By Guillermo Fuentes, MBA

SOURCE: ems1.com

DATE: February 12, 2019

The impetus for consolidating public safety communications centers ranges from trying to improve inadequate facilities, to improving antiquated technologies or saving costs. It’s rare that communications centers are consolidated to improve operational effectiveness.

Communications center consolidation can drive a significant sense of loss of ownership, a dissociation with the new communication center, an “us versus them” attitude and a sense of mistrust. So how do leaders make the best of a consolidated communication center?

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