Inside the Times Square phone store that powers New Year’s Eve emergency communications

To better manage emergency communications and to coordinate responses during the legendary New Year’s Eve celebrations in New York City’s Times Square this year, the New York City Police Department and AT&T turned the company’s retail phone store in the metro hub into an operations center.

SOURCE: State Scoop December31, 2025

FirstNet’s dedicated Band 14 spectrum ensures first responders from the NYPD, the city’s fire department and other responding agencies can communicate, even when commercial networks are overloaded or they fail during an emergency. Additionally, a compact rapid deployable — or CRD — mini cell tower is staged on-site in “hot standby” mode, so it can be activated within seconds if the main network fails.

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