EMS personnel must be able to rely on their communications — especially during worst-case scenarios.
In this dire situation, every member of the crew began handing over their personal cell phones to try calling the hospital. They cycled through three different carriers before someone’s phone connected.
“The communications failure at the absolute worst time possible was an egregious enough error that we said we’re done,” said Assistant Chief Harmison. “I started making phone calls that day, and we were completely switched over to FirstNet in less than two weeks.”
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