Tech Talk

Understanding FCC Frequency Bands for Public Safety and FirstNet

Understanding why and how the FCC regulates the airwaves for first responder agencies and FirstNet (the dedicated, national public safety broadband wireless network created by Congress) underscores how vital this radio spectrum is for public safety. Without reliable access to communications, police, fire and EMS officers cannot effectively serve the citizens they are sworn to protect.


What If the Lights Go Out?

By Roxy VanGundy Kansas Unveils a Game-Changer for 911 Centers Across the State If you’ve ever worked in 911, especially as an administrator, you know one of the most persistent…














Filling the PSAP Gap with AI-Enabled ViizViital

240 million—that’s approximately how many calls are made to 9-1-1 in the U.S. each year*, and the total keeps growing.
Given that there are only 5,748 primary and secondary Public Safety Answering Points (PSAPs) nationwide, that’s a lot of calls for the human operators to handle. Fortunately, many calls to PSAPs’ non-emergency 10-digit phone numbers can be handled by artificial intelligence-driven telephone answering systems.