Report: NG 9-1-1 Makes Progress in 2017

A record 48 states and territories provided information about progress toward next-generation 9-1-1 (NG 9-1-1), annual funding and revenue, operations and other data.

The National 911 Program released The 2017 National 911 Progress Report, which compiles the latest state and national data about 9-1-1 systems. A record 48 states and territories provided information about progress toward next-generation 9-1-1 (NG 9-1-1), annual funding and revenue, operations and other data.

Twenty-two states reported being in the installation and testing phase of NG 9-1-1 component implementation — an increase from 18 states in 2016 and 11 states in 2015. The percentage of calls by VoIP and text to 9-1-1 increased by 20 percent during the past year. Among 25 reporting states, there was a collective 623 percent increase in the number of text-to-9-1-1 messages from 2016 to 2017.

The report calls out three major findings in its executive summary. The majority of 9-1-1 calls are increasingly received from cellphones. In addition, progress is being made toward implementing NG 9-1-1. Finally, 9-1-1 authorities are capable of using NG 9-1-1 infrastructure to process and interpret location and caller information for all service types in 21 percent of reporting states.

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